It is vital that you have secure backups of your VebraLive database so that we can assist in restoring your systems in the event of a virus or malware attack, this is also good practise so that you can restore your system if you have a server hardware failure. If you do not have a useable backup and your system is compromised there is a very strong chance that you will lose your data.
Note: We do not take or store backups of your VebraLive data for you, this is the responsibility of you/your IT team.
Please ensure that you or your IT Company are taking regular backups of your VebraLive system as indicated below, ideally these should be stored off site but should definitely not be stored on your office network:
1. The EPWAN folder
In VebraLive go to SYSTEM>TOOLS>CHECK INSTALL This will open a screen which shows the UNC path to the EPWAN folder.
We recommend the entire EPWAN folder is backed up at least once a week. If you can perform incremental backups as well, this would be beneficial.
2. The Backup folder
VebraLive creates a rolling 7-day backup of the SQL database which is held in the EPWAN structure under EPWAN/PSGLive/Backup This folder should be backed up every day to make sure you have the most up to date back-up of the SQL database.
Important Note: Please check this folder carefully and periodically, if you don’t have any backups in this folder or they are out of date please contact our support team via the Knowledge Centre.
Other precautions
In addition to system back-ups the following are some simple guidelines to help reduce your exposure, but we strongly urge you to seek advice from your IT company to ensure you are adequately protected:
1. Ensure you have a good anti-virus software on all your computers and that it is kept up to date.
2. Ensure your Windows operating system is up to date with the latest security patches.
3. Be cautious about clicking on links and attachments in emails if you are unsure of their content
4. If possible, limit the use of personal IT equipment on your office network to limit cross-contamination
5. Change system passwords on a regular basis and use strong passwords (include mixed-case, numbers and special characters) where possible.
If you need any further help, please contact support through via the VebraLive Knowledge Centre.